Arreva has a Customer Success Team to ensure that all of our Customers are “Happy, Healthy, and Successful”. This is a free service that is included in your contract. Your Customer Success Manager is your advocate within the Arreva Team and will be dedicated to ensuring that your objectives are met and that any feedback you have is heard and acted upon.
Your Customer Success Manager will reach out regularly to schedule check-in calls. The goal of these calls is to gauge your progress in learning and using the software, as well as an opportunity for you to provide us with feedback that can be used to improve the software and Arreva as a whole.
As a point of contact, you can always turn to your Customer Success Manager for additional support by emailing firstname.lastname@example.org.
The Customer Success department will call your organization for a quick check-in.
A Customer Success representative will schedule a call at a time that is convenient for you to discuss any issues you may be having.
After the call, the Customer Success department will follow up with your nonprofit to make sure you are getting the most out of our partnership.
This guide will show you all the basics of creating effective peer-to-peer fundraising campaigns.
Customer Success has a lot of awesome tips to share. We made the @donorhacks account to make it easy for all of our employees to share their knowledge with you!
Look through the feed here, and don't forget to follow us on Twitter. Want to have your advice featured on #DonorHacks? Reach out to Kira Bushman, our Social Media Manager, and let her know you have some wisdom for our followers.