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Learn about the Customer Success journey.

Every nonprofit that uses Arreva software gets access to the Customer Success team. 

 

Customer Success is here to help your nonprofit thrive.

LEARN HOW WE DO IT

Arreva has a Customer Success Team to ensure that all of our Customers are “Happy, Healthy, and Successful”. This is a free service that is included in your contract.  Your Customer Success Manager is your advocate within the Arreva Team and will be dedicated to ensuring that your objectives are met and that any feedback you have is heard and acted upon.

Your Customer Success Manager will reach out regularly to schedule check-in calls.  The goal of these calls is to gauge your progress in learning and using the software, as well as an opportunity for you to provide us with feedback that can be used to improve the software and Arreva as a whole. 

As a point of contact, you can always turn to your Customer Success Manager for additional support by emailing customer.success@arreva.com.

Chat with the director

Schedule a call with Kevin Ojea, Arreva's Director of Customer Success.

Email Kevin

Learn about #DonorHacks

The Customer Success department runs a Twitter account just for sharing nonprofit tips.

Follow Us

Explore our blog

The Arreva Blog is full of helpful articles about a variety of nonprofit-related topics.

Read More
KEVIN OJEA, DIRECTOR OF CUSTOMER SUCCESS
"It's great working with our customers, because I get to act as an extension of their team in an effort to help them drive success while also helping guide the development of Arreva's software."

Customer Success:

HOW IT WORKS

Step 1:

Reaching Out

The Customer Success department will call your organization for a quick check-in. 

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Step 2: 

Scheduling a Call

A Customer Success representative will schedule a call at a time that is convenient for you to discuss any issues you may be having.

Step 3:

Following Up

After the call, the Customer Success department will follow up with your nonprofit to make sure you are getting the most out of our partnership. 

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FAQ

Does Arreva offer additional platforms to help with online fundraising/donor relationship management?

Yes!  Arreva currently houses several software platforms, including 2 cloud-based options known as Arreva Online Fundraising and Exceed Beyond.  Arreva Online Fundraising helps you increase donor engagement and cause awareness, while Exceed Beyond is a robust donor relationship management system.

Are there opportunities for additional training?

Arreva offers a variety of training options for Exceed Beyond, Exceed! Premier and Exceed Basic—from classroom training to flexible phone, web-based and onsite training. Our goal is to ensure that you and your staff have a thorough understanding of the functionality and features that make Exceed Beyond, Exceed! Basic leaders in fundraising software.

How do I go about scheduling a training session?

To schedule additional training, simply reach out to your  Customer Success Manager and let them know what you are interested in being trained on.  Alternatively, you can check out our regular, open training webinars known as Arreva Academy.  Simply sign up for whichever topics interest you at https://www.arreva.com/arreva-academy.  You can also send an email to support@arreva.com requesting training.

Could you add _______ feature?

Our development team is constantly working to provide our customers with the most up-to-date, state of the art software that runs smoothly and intuitively, without sacrificing ease-of-use.  Our development roadmap is entirely shaped by customer feedback.  If there is a feature you would like to see, let your Customer Success Manager know and we will be sure to add it to our development cue.

Resources

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Donor Profiles Cheat Sheet

Use this sheet to start building donor profiles that will change the way you market.

Download the Cheat Sheet
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P2P Fundraising eBook

This guide will show you all the basics of creating effective peer-to-peer fundraising campaigns.

Download the P2P eBook
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Boys & Girls Clubs of Central Georgia Case Study

Learn how Arreva's software and support helped this organization grow.

Read the Case Study

Browse #DonorHacks

 Customer Success has a lot of awesome tips to share. We made the @donorhacks account to make it easy for all of our employees to share their knowledge with you! 

Look through the feed here, and don't forget to follow us on Twitter. Want to have your advice featured on #DonorHacks? Reach out to Kira Bushman, our Social Media Manager, and let her know you have some wisdom for our followers.  

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